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Bank & Credit Card Address Update

After moving, remember to update your address with your bank and credit card companies. If you don't, important mail such as card renewals will be sent to your old address.

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Documents needed

✓Residence Card (if visiting a branch)
✓ID document (if visiting a branch)
✓Bankbook / cash card (varies by bank)
✓Registered seal / hanko (varies by bank)
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Steps

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If you have online banking, update your address via the app or website — easiest option

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If you don't have online banking, visit a branch or submit a request by mail

3

If you have accounts at multiple banks, update each one separately

4

Update your address with each credit card company via app, website, or phone

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Important notes

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This is not a legal filing requirement the way government procedures are, but each financial institution needs to be told separately. At Japan Post Bank the change has to be made for every account you hold — not just the main one, but fixed-term deposits, investment trust accounts and JGB accounts too. Skip the investment trust or JGB accounts and documents such as your annual transaction report may stop reaching you

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The process varies by institution — check each bank or card company's official website for details

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Japan Post Bank also lets you change your address through Yucho Direct or its passbook and procedures apps, though only for the main account. The procedures app verifies you with a driving licence, My Number card or residence card. Transfer accounts, corporate accounts, accounts with a legal guardian, and those holding investment trusts, JGBs or tax-exempt products must be changed at the counter or on paper

Official info verified: 2026-09-15 / Source: jp-bank.japanpost.jp ↗
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